Terms of service

01Who's who

DoctorKhata (doctorkhata.in) is provided by Manthan Singla, trading as DoctorKhata, Sangrur, India ("we", "us"). "You" means the person using DoctorKhata and, for a clinic, the clinic owner who signs up and pays.

02Your account

• You must be 18 or older and use DoctorKhata for a genuine clinic, pharmacy or medical practice.
• Give true details, keep your password and 2-step codes private, and give each staff member their own login. Never share one login.
• The clinic owner controls who can access the clinic and with which role, and is responsible for what the people they add do in it.
• Tell us at once if you think someone else has got into your account.

03Plans, price and autopay

DoctorKhata has one plan with every feature. The first month costs ₹9. After that it is ₹399 a month or ₹3,999 a year. Prices include any applicable taxes unless the checkout says otherwise.

₹399 a month and ₹3,999 a year are our founding clinic prices, for the first 100 clinics. A founding clinic keeps its price for as long as its autopay continues without a break. Clinics that join later pay the regular price of ₹699 a month or ₹6,999 a year, shown on the pricing page before they pay.

• When you start, you pay ₹9 and set up autopay (UPI Autopay or card) through Razorpay. The plan price is then charged automatically at the start of each period, beginning after your first month, until you stop it.
• Your bank or UPI app tells you before each automatic payment, as RBI rules require, and you can cancel the mandate there too.
• The ₹9 first month is available once per clinic.
• Coupons, if you have one, apply as described when you enter them. One coupon per clinic.
• We'll give at least 30 days' notice by email before changing the price for your plan. If you don't agree, you can stop autopay before the new price applies.

04Stopping and late payment

• You can stop autopay at any time in Settings → Plan. You keep full access until the end of the period you've paid for.
• If a payment fails, everything keeps working for 7 days while you sort it out. After that, the clinic becomes read-only: records can still be opened, printed and downloaded, but nothing new can be added until payment is made.
• We never hold your records hostage. The clinic owner can download all the clinic's data at any time from Settings → Plan.
• Refunds are covered by our Refund and cancellation policy.

05Medical responsibility

DoctorKhata is record-keeping and clinic-management software. It does not give medical advice, diagnose or decide treatment. Doctors are fully responsible for every prescription, dose and clinical decision, and for checking what they print or send.

Allergy warnings, saved medicine sets, stock alerts and similar features are aids. They depend on what your clinic enters and may not catch every problem.

Your clinic is responsible for following the laws and professional rules that apply to it, including those on prescriptions, Schedule H/H1/X medicines, GST and keeping medical records.

06Patient data

Your clinic owns its records and is the data fiduciary for them; we are its data processor. You're responsible for having a lawful basis for the patient data you enter (including any notice or consent your patients need). We process that data only to provide DoctorKhata to you, as described in our Data processing terms. Your own account data is covered by our Privacy policy.

07Fair use

Don't use DoctorKhata to break the law, to store anything you have no right to store, to try to get into other clinics' data or our systems, to overload or attack the service, or to copy, resell or reverse-engineer it. We may suspend an account that does this, and will tell you why unless the law or safety stops us.

08Our software

DoctorKhata, its design and its content belong to us. Your subscription lets your clinic use it; it doesn't transfer any ownership. Your clinic's data stays yours.

09Availability and changes

We work to keep DoctorKhata available and your data safe, with nightly backups. Like all online services it may sometimes be unavailable, for maintenance or reasons outside our control. We'll tell you in advance about planned downtime when we can.

We improve DoctorKhata over time. If we remove a feature you rely on, we'll tell you in advance.

10Liability

We're responsible for losses directly caused by our failure to follow these terms. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the problem, and we aren't liable for indirect losses such as lost profit. Nothing in these terms limits liability that the law doesn't allow us to limit.

11Ending the agreement

You can stop using DoctorKhata at any time. We may end the agreement with 30 days' notice, or immediately for serious misuse. Either way, you'll be able to download your clinic's data for at least 30 days after it ends.

12Law and disputes

These terms are governed by the laws of India. Please talk to us first: most problems can be sorted out quickly. Contact our Grievance Officer, Manthan Singla (email hello@doctorkhata.in). Complaints are acknowledged within 48 hours and resolved within 30 days. Any dispute that can't be resolved goes to the courts at Sangrur, India, without affecting your rights under consumer protection law.

13Changes to these terms

If we change these terms in a way that matters, we'll tell you by email or in the app at least 30 days before the change applies.