In short
- Stop autopay any time in Settings → Plan. No fee, and you keep access until the paid period ends.
- Yearly plan: full refund if you stop within 7 days of paying.
- Charged by mistake? We always refund the extra in full.
01Cancelling
- Stop autopay any time: Settings → Plan → Stop autopay. You can also cancel the mandate in your UPI app or with your bank.
- There's no cancellation fee. You keep full access until the end of the period you've already paid for, and you won't be charged again.
- After that, your clinic becomes read-only: you can still open, print and download everything. Start again any time.
02Refunds
- Payment
- First month (₹9)
- Refund
- Not refundable once the month has started.
- Payment
- Monthly plan (₹399)
- Refund
- Not refundable once the month has started. Stop before the next month at no cost.
- Payment
- Yearly plan (₹3,999)
- Refund
- Full refund if you stop within 7 days of the payment. After 7 days, no refund, and you keep access until the end of the year.
- Payment
- Charged by mistake
- Refund
- Charged twice, after stopping autopay, or the wrong amount: we refund the extra in full.
- Payment
- Service failure
- Refund
- If DoctorKhata is unavailable for a long period through our fault, we refund a fair share of what you paid for that time.
03How refunds are paid
Write to hello@doctorkhata.in with your clinic name and the payment date. We'll reply within 2 working days. Approved refunds go back to the same card, UPI account or bank you paid from, through Razorpay, within 5 to 7 working days; your bank may take a few days more to show it.
04Delivery
DoctorKhata is delivered online. Your clinic can be used as soon as the payment is confirmed (usually within seconds) at doctorkhata.in. There is no physical delivery.
05Questions or complaints
Contact our Grievance Officer, Manthan Singla (email hello@doctorkhata.in). We acknowledge complaints within 48 hours and resolve them within 30 days.
Questions about this page?
Write to Manthan Singla, our Grievance Officer, at hello@doctorkhata.in. We reply within 48 hours.